FAQs

Q: About gift packaging

A: We currently do not accept gift packaging.。

 

Q: Please tell me about shipping charges.。

A: Depending on the product and shipping method, there may be free shipping, shipping included, or additional shipping charges depending on the shipping area, so please check in advance.ください。

 

Q: What about returns?。
A: We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or incorrect, please let us know the details by email or phone within 7 days of receiving the product.らせください。


We will contact you regarding the return/exchange procedure.す。
In this case, we will bear the shipping costs and other fees required for returns and exchanges.。
However, if we cannot exchange the item, such as a sold-out item or a limited edition item that is no longer in production, we will refund the product price.きます。

 

Q: Please tell me about international shipping charges.。

A: About international shipping. Please check the URL. ) https://www.post.japanpost.jp/int/charge/list/ems_all.html ※The standard may be based on volumetric weight (box size).Please note that this may vary depending on the judgment of the customs personnel in each country, so please use this as a guide only.If you have any questions, please contact us directly.わせください。

 

 

Q: I would like to cancel/return/exchangeたい。

A: We have established rules at our shop regarding order cancellations, returns, and exchanges. ます。

※Depending on the product, cancellation, return, or exchange may not be possible, so please be sure to check before placing your order. す。

※In the unlikely event that there is a problem, such as a difference from the special return policy rules at the time of ordering, please contact us so that we can confirm the facts. ださい。

※Please note that we may not be able to accommodate your request depending on the details confirmed with the shop.い。

※About returns
We take every possible measure to ensure the quality of our products, but in the unlikely event that the product is damaged, soiled, or incorrect, please contact us by email and phone with details within 7 days of receiving the product.らせください。

 

 

Q: I haven't received the email.。

A:

Order confirmation emails may not be received or may be delayed due to communication reasons. If you are unable to receive automatic delivery emails, please check here. Please note that there is a high volume of access to orders immediately after the start of a super sale. Confirmation email may be delayed あります。

 

 

Q:

A: Depending on your provider's settings, the email may be received in a folder other than the one where it should be received, such as a spam folder. First, please check all folders in your email software. In rare cases, you may have entered the email address incorrectly. Please check again before registering.願い致します。

 

 

Q: I can't shop due to an error (concentrated access, etc.)

A: Due to the release of popular products or the implementation of time sales, the following situations may occur due to the concentration of access from customers: It is difficult to view the page It takes time to view the page or change the screen Add the item to the shopping cart A message is displayed stating that the site is busy when you enter. A system error screen is displayed at the ordering step. Please wait for a while and try again.願いいたします。